+91-7084001122 caremedivar@gmail.com

Our Terms & Conditions


Any individual person or a corporate for its employees are entitled to access products and services offered by medivar Platform on subscription of services offered by andes laboratories pvt ltd. These services may not be available in all circumstances and any quoted prices are subject to change without notice. andes laboratories pvt ltd. reserves its right to suspend, either temporarily or permanently, any or some services or features of those services without prior notice to you at its sole discussion.

andes laboratories pvt ltd reserves its right to suspend all or certain aspects of the services in certain geographical areas at our sole discussion without prior notice. In no event, andes laboratories pvt ltd will not take responsibility for the services and products sold to you by third party service Providers.

Membership Terms

Your membership is effective immediately upon your enrollment with the medivar and shall continue as per the subscription you have chosen until the end of the subscription or cancelled by Service Providers. You are at liberty to cancel your membership by 30 days’ notice us via E-mail at care.medivar@gmail.com or by phone to +91-7084001122.

Payment of Membership Fee

The payment of your membership fee is made either automatically by a charge to your account or paid in advance as per the subscription plan chosen by you. Except to the extent the applicable law explicitly requires a longer notice period, we and service provider/s reserve the right to terminate your membership at any time without notice including in the event that we/service provider are unable to provide the services or bill the membership to your account.

Your account and registration obligations

By using medivar Telemedicine Platform, you shall maintain confidentiality and secure your login details of your account including display name and password. You will be solely responsible for all the activities that may happen in your name and registered membership. You are responsible for providing accurate and correct information pertaining to you and for updating of such information or any modifications of such information. If you know or have any reason to believe that your account is being used in an unauthorized manner, you should inform us immediately.

The medivar Platform and the services offered by us, our service providers or partners or affiliates are not for use for medical emergencies or secondary and tertiary care situations. If you believe there is an emergency or that someone needs immediate medical assistance, please call 108 or any other emergency service providers for medical help. This Website and any services offered are not intended to be used in emergency circumstances. Your interaction with any services provided through our Telemedicine Platform is not intended to replace your relationship with your existing primary care physician or physical examination. Physicians will recommend for physical examination or diagnostic tests in certain circumstances. You need to either visit polyclinics or associate polyclinics/hospitals situated near your location or any other suggested primary healthcare provider and diagnostic labs for physical examination and for providing diagnostic test reports.

Refund Policy

We will encourage all users/customers support for any refund related queries.even we are not liable for third party payment.we will support to assist any refund query kindly write us on :- caremedivar@gmail.com

Use of Medivar website and platform

Please read and accept these terms and conditions carefully to use the website and registering on Medivar platform. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of privacy policy.

License to use website and platform

Unless otherwise stated, Medivar and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • Republish material from this website (including republication on another website
  • Sell, rent or sub-license material from the website
  • Show any material from the website in public
  • Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
  • Edit or otherwise modify any material on the website
  • Redistribute material from this website [except for content specifically and expressly made available for redistribution

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Acceptable use

You must not use Andes laboratories pvt ltd platform or website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Medivar express written consent.

Restricted access

Access to certain areas of this website is restricted. Medivar reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at Medivar discretion.

If Medivar provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Medivar may disable your user ID and password in Medivar sole discretion without notice or explanation.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Medivar a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Medivar the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Medivar or a third party (in each case under any applicable law.

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Medivar reserves the right to edit or remove any material submitted to this website, or stored on Medivar servers, or hosted or published upon this website.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. Medivar makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Medivar does not warrant that:

  • This website will be constantly available, or available at all
  • The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind.

Use by Registered User

  • You will not intentionally use the medivar Platform in any way that is unlawful or harms medivar, its directors, and employees, affiliates, distributors, partners, service providers and/or any User and/or data or content.
  • As part of your registration process as well as in course of providing the service to you, you may receive SMS or email messages from medivar or its service providers on your registered mobile number or email Id. These messages will relate to your registration and/or transactions that you carry out through medivar Platform and any such useful information. Medivar or Service Providers will send these messages only to the mobile number or email Id that you provide to us. It is your responsibility to ensure that you provide the correct number and email Id for the transaction you wish to enter into. Further, medivar may also send notifications and reminders to you with respect to appointments scheduled by you for the features or services that you may opt for. You hereby consent to receive such messages from medivar and the Service Providers.
  • By using the medivar Platform and/or registering yourself with us, you authorize us to contact you via email or phone call or SMS and offer you services for the product you have opted for, imparting product knowledge, offer promotional offers, for which reasons, personally identifiable information may be collected as detailed below. Irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from the medivar, its service providers & associate partners for the above-mentioned purposes till your engagement continues with us.
  • You acknowledge that this website or mobile application is an informative and enabling platform only.andes laboratories pvt ltd . is not in the business of providing health care service or hospital services.
  • We encourage you to independently verify any information You see on the Website. You will use the medivar Platform and the features provided by it only in relation to and in compliance with all applicable Indian laws. You will not use this Website or any feature provided by the Website for any purposes not intended under this Agreement.
  • The medivar Platform allows you to select and schedule appointments with service providers who are nearest to your location, if possible.
  • medivar does not recommend or endorse any specific service provider or make any representations or warranties with respect to quality of the healthcare services that they may provide.
  • You may schedule an appointment on medivar Platform for your family members and friends. However please note that such You will be solely responsible for any activity that is undertaken through his/her account on behalf of his/her family members and friends.
  • You have the option of uploading Your identifiable health information including physical, physiological and mental health condition, and medical records and history on the Website which may be accessed by your service provider at the time of private interactions using medivar Platform.

Medical Information

This website may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes only. The content of this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The content relating to medical conditions and their treatment is not meant to be a substitute for advice provided by a doctor or other qualified healthcare professionals. You should not disregard or delay seeking medical advice based on anything that appears in this website.

Links to third party websites

You may be provided with links on the Websites that direct you to third party websites/ applications/ content or service providers, including advertisers and e-commerce websites (collectively "Third Party Websites").

Medivar does not endorse any Third-Party Websites that You may be directed to from the Website. Links to such Third-Party Websites are provided for your convenience only. Please exercise your independent judgment and prudence when visiting / using any Third-Party Websites. If you decide to click on the links to visit such Third-Party website, you do so of your own volition. Your usage of such Third-Party Websites and/or use of any content available on such Websites is subject to the terms of use of the respective Third-Party Website and medivar is not responsible for your use of any Third-Party Websites.

Limitations of liability

Medivar will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • To the extent that the website is provided free-of-charge, for any direct loss;
  • For any indirect, special or consequential loss; or
  • For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Medivar has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Medivar liability in respect of any:

  • Death or personal injury caused by Medivar negligence;
  • Fraud or fraudulent misrepresentation on the part of Medivar or
  • Matter which it would be illegal or unlawful for Medivar to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.


You hereby indemnify Medivar and undertake to keep Medivar indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Medivar to a third party in settlement of a claim or dispute on the advice of Medivar legal advisers) incurred or suffered by Medivar arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to HealthATM India (P) Ltd‘s other rights under these terms and conditions, if you breach these terms and conditions in any way, Medivar may take such action as Medivar deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Medivar may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


Medivar may transfer, sub-contract or otherwise deal with Medivar rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire agreement

These terms and conditions constitute the entire agreement between you and Medivar in relation to your use of Medivar Platform and website, and supersede all previous agreements in respect of your use of this website.

Disclaimer of Warranties

Medivar telemedicine platform and the services are provided “as is,” with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a purpose, and non-infringement. You assume total responsibility and risk for your use of the Medivar platform and the services, and hyperlinked websites. No oral or written information or advice given by either Medivar telemedicine nor its authorized representatives shall create a warranty nor in any way increase the scope of this warranty.

Limitation of Liability

Medivar is not responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages (including, without limitation, those resulting from any loss) arising out of or relating in any way to the Medivar telemedicine platform and the services and/or any hyperlinked website, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the Medivar telemedicine platform, Medivar telemedicine platform related services, and/or hyperlinked websites is to stop using the Medivar platform and/or those services.

Medivar’s liability for any of its or associate’s direct or indirect or consequential acts/ omissions/ commissions be restricted to the maximum extent of INR 1000/- and nothing further.

Intellectual Property

Removing or altering the copyright notice on any material that appears in this website is strictly prohibited. Nothing contained in this website should be construed as granting any license or other right without the express written permission of Medivar except as provided herein.

Medivar grants limited, revocable, non-transferable and non-exclusive license limited solely to viewing, accessing or downloading any content limited to availing the services from us for personal or non-commercial purposes only. All information contained in or accessed through this website is protected under Copyright, Trademark, Design, and Patent laws and your usage is limited to the extent of browsing or availing services by accessing our integrated platform and no further (“Limited Access”).

Any act or attempt of using the software beyond the users limited access is considered as a violation of these Terms of Use herein and Medivar reserves its rights to take appropriate action against such acts or usage.

Medivar has the exclusive right to transfer or assign the rights for the user to understand that use of the website doesn’t imply transfer or assignment of ownership except to use it for browsing or accessing the website for availing its services.


Usage of the website is for your limited personal purpose and is not transferable or assignable. However, Medivar reserves its rights to assign or transfer or subcontract its obligations or rights to its successors, affiliates, associates or any entity through contractual understanding or by operation of law or acquiring all or substantially all the assets of Medivar.

Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of India.

You agree that all claims, differences and disputes arising under or in connection with or in relation to this Agreement shall be subject to the exclusive jurisdiction of the courts at New Delhi and you hereby accede to and accept the jurisdiction of such courts.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Agreement for access or usage of Medivar Telemedicine Platform.

Your privacy is critically important to us. At Medivar, we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
  • We help protect you from overreaching government demands for your personal information.
  • We aim for full transparency on how we gather, use, and share your personal information.

This privacy policy entails to following services:

  • Information provided on website
  • User login and user centric services
  • Doctor login and doctor centric services
  • Admin login and services
  • Analyst login and services

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better. We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

  • Basic Account Information: We ask for basic information from you in order to set up your account.
  • Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile
  • Health History: If you store your health records on our platform, you provide your health, demographic and historical information relating to your health.
  • Transaction and Billing Information: If you buy something from us you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
  • Content Information: Depending on the Services you use, you may also provide us with information about you in draft and published content.

Information We Collect Automatically

We also collect some information automatically:

  • Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your website on WordPress.com.
  • Usage Information: We collect information about your usage of our Services.
  • Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
  • Stored Information: We may access information stored on your mobile device via our mobile app. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photographs on your mobile device’s camera roll, our Services may access the photos stored on your device when you upload a really amazing photograph of the sunrise to your website.
  • Interactions with Other Users’ Sites: We collect some information about your interactions with other users’ sites while you are logged in to your account with us, such as your “Likes” on social media. As another example, for Intense Debate users, we collect information about the comments you make while logged in to your account, and use that information to, for example, tally up statistics about your comments (check them out in your dashboard!) and provide the information about your comments in your Intense Debate public profile.
  • Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Medivar uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads.

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

  • To provide our Services–for example, to show you your health history, book doctor appointments, etc.
  • To further develop and improve our Services–for example by adding new features that we think our users will enjoy or help them to use our services more efficiently.
  • To monitor and analyse trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
  • To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Medivar and others, which may result in us declining a transaction or the use of our Services;
  • To communicate with you, for example through an email, about offers and promotions offered by Medivar and others we think will be of interest to you, solicit your feedback, or keep you up to date on Medivar and our products; and
  • To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time.

How We Share Information

We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

  • Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
  • Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyse fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites (such as the extensions on WooCommerce.com), who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
  • Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
  • To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Medivar, third parties, or the public at large.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Medivar goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your site.
  • Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, disease history and current medical conditions.
  • Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.